CSR: Customer Sales Representative
The CSR position is entry-level with a lot of advancement opportunity. CSR’s receive three pay raises in only 6 months and the opportunity to become a team leader in just 3 months. Promotions to all positions happen from within the company whenever possible. Flexible hours, stable, competitive pay including bonuses, and a fun, family friendly work atmosphere make this position extremely attractive for the goal oriented, enthusiastic, and talkative person. We even have a casual dress code and we work in a clean, non-smoking, air-conditioned office. CSR’s need basic computer skills. CRF provides paid, on-the-job training and no experience is required. Positions are available at all contact center locations Simply print the application and mail it or drop it by the office in which you want to work!
TL- Team Leader
For those interested in management, the team leader position may be for you. Team leaders are the primary motivators for the team. CSR’s can be promoted to a team leader position after only three months with our company. These aspiring managers inspire by their performance, attitude, attendance, and encouragement of others. All team leaders are being considered for the next management opportunity, which can occur after only three months as a team leader. Each team leader is given a team of 10-20 CSR’s to coach and motivate. Time off the phone to work with team members is given each day. In addition to individual bonus pay opportunities, the team leader is paid a generous bonus on team performance as well. We provide team leader development for every agent. Good communication and social skills are vital and either three months as a successful CSR with our company or one year of telemarketing experience elsewhere is required. Positions are available at all contact center locations. Please call to check for current openings.
QA Rep.- Quality Assurance Representative
Quality assurance representatives are responsible for verifying and evaluating the accuracy and quality of certain calls made by the agents as well as making calls of their own for our clients. An attention to detail and a penchant for customer service characterize these representatives. QA Reps report to the QA supervisor and assist management team in ensuring legal compliance of our agents. At least one month as a successful CSR with our company is required, while some experience in quality or auditing is preferred. Positions are available at all contact center locations. Please call to check for current openings.
QA Sup.- Quality Assurance Supervisor
QA Supervisors are responsible for evaluating agent performance and enforcing company policy on all calls from all agents. The supervisor works closely with the shift manager to communicate the results of agent evaluations and reports directly to the call center manager. Great communication skills as well as a strong adherence to policy are vital. The supervisor must have extensive knowledge of client organizations and a detailed understanding of the CSR position, as well as the verification process. Three months with our company in the Quality assurance department are required. Positions are available at all contact center locations. Please call to check for current openings
Fulfillment and Processing Representative
The work of the CSR is incomplete without the fulfillment and processing department. Not only do all the pledge packets need to go out, but also all of the donations coming back need to be counted, recorded and deposited. The F&P Rep opens all incoming charity mail; records and processes donor pledges and makes daily trips to the post office and bank for mail and deposits. Responsible, detailed oriented people would do well in this position. A valid driver’s license and proof of insurance are required as well as at least three years of high school. On-the-job training is provided and knowledge of basic mathematical functions and basic computer skills is necessary. This position is only offered at our corporate office. Please call for more information.
The administrative assistant fulfills a multitude of roles on the Call Center floor. He or she is a secretary, party planner, office organizer, interior decorator, inventory clerk, payroll specialist, receptionist, psychologist, and cheerleader. The admin assistant helps the call center manager stay on track with everything that goes on in a call center. The administrative assistant assists the call center manager in making sure that all employees are compliant with Department of Labor regulations. The administrative assistant needs to be comfortable with all standard computer office applications and office machinery and a high school diploma or equivalent is required, while a degree in business administration is preferred. Positions are available at all contact center locations. Please call to check for current openings.
Information Technology Specialist
The I.T. Specialist functions as a systems analyst, database manager, and tech support representative for the call centers. The specialist sets up and maintains the computer and telephone equipment, maintains the customer database, exports new files to the offices, and programs the verbal scripting the reps use. A Bachelors degree in computer science is required as well as MOUS certification in Access, Excel and Word and a thorough knowledge of SQL and database management and storage systems. This position is based in our corporate office. Please call to check for current openings.
Call Center Floor Trainer
Floor Trainers have typically proven their own ability through being successful CSR’s and team leaders and have taken the step into management. Floor Trainers work the call center floor to help reps but are also managers in training. Part cheerleader, part serious fundraiser, the floor trainer helps the trainer get the reps to goal. Training reps is an on-going job and goal setting is the main component. Floor Trainers should be able to take over a trainer position within three months. Good communication and social skills are vital and either six months as a successful CSR with our company or one year of telemarketing experience elsewhere is required. Two years in the industry and a degree in business administration are preferred. Positions are available at all contact center locations. Please call to check for current openings.
Call Center Trainer
Trainers are teachers and motivational speakers. All training the reps need to be successful is the responsibility of the trainer. The trainer not only runs classroom training and floor training for all reps, but also helps to develop scripts and objection replies, evaluates, demonstrates as needed. A vital part of the management team, the trainer works closely with the call center manager to ensure the center hits goals as set by the operations manager. Aspiring trainers typically start out as team leaders and progress to floor trainer before they become call center trainers. Good communication, sales and social skills are vital and either three months as a successful Floor Trainer with our company or one year of call center training experience elsewhere are required. Positions are available at all contact center locations. Please call to check for current openings.
Assistant Shift Manager
Team Leaders who are exceptional are chosen to enter management training. The trainee learns how to operate the dialer, communicate effectively with staff, motivate and train, establish agent development plans, and recommend staffing solutions. The trainee learns to run and interpret reports. They attend meetings, mentor team leaders and keep the center and customer information secure. They participate in agent disciplinary procedures when needed; a trainee is expected to take over a shift within 3 months. Good communication and social skills are vital and either six months as a successful CSR with our company or one year of telemarketing experience are required. Positions are available at all contact center locations. Please call to check for current openings.
The call center shift manager position manages the overall sales efforts of the call center. Duties include the motivation, development and training assistance of the agents. Assisting the call center manager with the overall management of the center is also required. The shift manager is vital to the success of the center. Call center shift managers will be considered for future advancement within 6 months of assuming the role. Shift managers should have experience in an outbound sales oriented call center or Shift manager trainee experience with out company. This person must possess a strong work ethic, personal management experience and a teaching and development orientation toward those on the team. Positions are available at all contact center locations. Please call to check for current openings.
Call Center Manager
The primary directive of the call center manager is to make sure the center is staffed well enough to hit capacity and sales goals that are set by the operations manager. Creative advertising and staffing solutions are required. The CCM is also responsible for every facet of the call center as well as being able to do everything that a shift manager or trainer does as well as performing any job function in any role in the call center. The Call Center Manager mentors the shift managers and trainers so that they can take over call centers of their own whenever expansion demands. In addition to staffing, the CCM sets sales and collection goals for shift managers, manages the budget, balances all accounts and schedules and attends meetings focused on improving center performance. Experience as a center manager elsewhere or training as a shift manager with CRF is required. Two years in the industry and a degree in business administration are preferred. Positions are available at all contact center locations. Please call to check for current openings.
The operations manager is the person responsible for making sure the whole organization functions effectively and profitably. Responsibility for management staffing and development, long and short range planning, liaisons with clients, goal setting, reporting, fulfillment, and implementation is only a part of the operations manager’s job. The operations manager handles all customer complaints and makes sure the centers operate within state and federal law. He or she also travels to the centers as needed and oversees day-to-day operations of each center. The operations manager conducts management reviews and approves merit increases for the management staff. The operations manager represents the company in public relations events and travels to the client headquarters as needed. He or she reports to the general manager if present or operates as a general manager if needed, performing all duties asked by the general manager or the CEO. A degree in business administration is required and a MBA is preferred. The position is based in our corporate office. Please call to check for current openings.